The increase in the complexity of IT environments, involving a large volume and diversity of equipment and applications, makes management an extremely difficult activity, leading to non-observance of information that could be essential to avoid operational problems. Several systems generate logs of their operations and events, which forms a rich set for identifying or even predicting potential problems. Despite all the information extracted from logs and correlations, difficulties may still occur in achieving accurate transaction tracking in complex environments. With the emerging implementation of microservices, creating chained transactions divided into several distinct processes, traceability has become more complex and log information alone is not always sufficient. However, these logs tend to be complex, with a huge volume, and often difficult to understand. This need allowed the emergence of standardization (OpenTracing and now OpenTelemetry) and specific tools for tracking, where we can highlight Jaeger (CNCF) and SkyWalking (Apache). In this universe, almost bordering on chaos, logAI is an essential tool for providing guidance to the operation and maintenance team of IT environments.